At Powerhorse, we stand behind the quality and performance of our products. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may return items within 30 days of purchase for a refund or exchange.
- To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Customers are responsible for return shipping costs unless the item is defective or an incorrect product was received.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and applied to your original payment method within 5-7 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrect products.
Exchanges
- If you received a defective or damaged product, we will gladly exchange it for the same item at no additional cost.
- To initiate an exchange, please contact us at contact@thepowerhorse.com.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products (unless due to a manufacturing defect).
- Items purchased from third-party retailers (please refer to their return policy).
- Clearance or final sale items.
How to Start a Return
- Email us at contact@thepowerhorse.com with your order details and reason for return.
- We will provide return instructions, including the return address.
- Pack the item securely and ship it using a trackable shipping service.
- Once received and inspected, we will process your refund or exchange.
If you have any questions or concerns, please contact us at contact@thepowerhorse.com. We’re happy to help!